At our local area, there are many raw material manufacturers and we keep good relationship with them, we have large and stable purchase quantity from them and they guarantee to supply stable quality material to us. They arranged a person who only responsible for our material's production and delivery to make sure safe quality.
If any customers make quality complains, we will forwarder it to our service team. They will report directly to our factory manager.Usually we will hold a meeting with production, purchasing and packaging departments in 24 hours, and will response in 48 hours with feedback and solution.
